High Turnover Can Be OK
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High Turnover Can Be Okay

A common indicator of success for businesses, and many HR departments, is a low turnover rate. With that standard, understanding high turnover can be accepted is not generally understood. For many years, our organization prided itself on retaining employees with long tenures. We relied on all the knowledge the employees had and ran our business…

first-time manager
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13 Tips for First-Time Managers

From creating consistent rituals to allowing your team to blow off steam, here are the 13 answers to the question, “What are some helpful tips for first-time managers?” Form Team Rituals Have a Checklist of To-Do’s Ready Before One-on-One’s Find Out the Unique Details of Your Workplace Learn the Eisenhower Matrix Focus on Positivity Empower…

Customer
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Do You Really Understand Who Your Customer Is? 

Do You Really Understand Who Your Customer Is? Whenever I start a new client engagement, my initial questions always begin with the customer.  Many clients will immediately refer me to their website, where the logos of the companies they work with are proudly presented for all to see. Although displays like this go a long…

Freelancer
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Gig Economy

Gig economy: what does it mean for your business? How many of us even know what the gig economy is?  The dictionary defines it as “a labor market characterized by the prevalence of short-term contracts or freelance work as opposed to permanent jobs.”  The gig economy gets its name from each piece of work being…

Piggy Bank with money beside it

Price vs Cost

Price vs Cost Have you ever considered the difference between the price of a decision vs the cost of a decision?  I recently attended an event and had the pleasure of hearing Terry Slattery speak about his book, The Cinnamon Story. His message regarding the differences between focusing on the price you are paying for…